1. How is my subscription charged?

Your credit card will be charged automatically at the end of each billing period. So, if you opt for a monthly plan your card will be charged on the first day of the new monthly billing cycle. If you are on a yearly plan, your card will be charged on the first day of the new yearly cycle.

2. How do Professional and Business Plan subscriptions work?

We offer yearly and monthly paid plans, which you can read more about on our Pricing page. All our plans are recurring, and if you want to unsubscribe you should cancel your plan before your prepaid period ends (term end). You may process a cancellation by sending an email to hi@hellotars.com

3. Which credit/debit cards do you accept?

We accept the following credit and debit cards:

  • Visa
  • American Express
  • MasterCard

4. What payment gateway do you use?

Tars uses Stripe, a well-established, secure, credit card payment gateway service to process your credit card payment.

5. Why is my card being declined?

If your credit card was declined, it’s normally to do with your bank’s automated fraud systems, and not with Tars or Stripe (our payment processor). If this happens to you, please make sure your credit card information is correct and try to submit it at least three times. If the transaction still doesn’t go through, you will need to call your bank to clear the transaction.

Every time Stripe submits a charge request to your bank, its automated systems determine whether or not to accept the charge. In order to determine this, Stripe takes several things into consideration, including account balance and card expiration date.

6. How do I view or download my invoices?

If you need a copy of your receipts/invoices to present to your accounting department, or for year-end tax calculations, you can view, print, and email receipts from your account.

1. While logged in, go to the billing section here https://admin.hellotars.com/home/#/billing/.

2. Now you can see all of your invoices. Click on the one you’d like and you can save it as a PDF.

7. What happens if I miss a payment?

We have an automated process in place which attempts to bill your card several times over a period of 14 days before we downgrade an account for non-payment. If you get a notification email from our Billing department, and update your billing information before the end of the 14 days, our next automatic charging attempt will be successful and your subscription will carry on without any disruption.

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