Template messages need to be approved by the WhatsApp team before sending them out to your subscriber list. You can learn more about WhatsApp template messages in this article: https://help.hellotars.com/en/articles/4870250-what-are-whatsapp-template-messages

You can add a template message from approval from the TARS dashboard itself. Once you add a number in your TARS account from the Campaigns section, you need to navigate to Message Templates. Templates are added at the account level and will be associated with a number irrespective of the chatbot connected to it. You can send out the approved templates using any chatbot but it should be the same number.

  1. First, you need to select Create Message Templates.

2. Once you click on Create Message Template, you'll then be taken to this page where you can add the template name and the content.

3. You have to now start filling in the basic details and finally click on the green Save button.

To know more about creating rich Media and Interactive templates you can refer to this link - http://help.hellotars.com/en/articles/5802492-how-to-create-a-whatsapp-business-media-and-interactive-templates.

4. Once you click on the Save button you will see the template added in the list with the status Submitted.

This Submitted status will change once the Template is Approved or Rejected by Whatsapp.

You can even add a filter to the message templates by clicking on the 3 dot menu option to the right of the message template. This helps you segregate templates based on variables like ascending order, descending order, etc.

You can even see two circular arrows on the top right corner of the screen. This Refresh button is used to sync the template status or refresh the status of the template after any interval of time.

This is how you create and submit a WhatsApp Business Message template for approval.

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