There are times when you want to refer to the user's name that is captured on the chatbot after the user interacts with a WhatsApp Chatbot.

Nice to meet you John, where are you from?

To do this, simply replace John with {{usys.user_wa_name}}. The profile name that is entered on WhatsApp will be displayed here.

So the statement will become:

Nice to meet you {{usys.user_wa_name}}, where are you from?

That's it. Once done, simply click save and publish the chatbot.

Did this answer your question?