To enable sound notifications, you need to click on Profile Settings. Then in the Audio Notifications section, you can choose the settings as per your choice.

  • None: Choose this option if you want to disable the sound notifications.

  • Assigned conversations: If you choose this option, you will get a sound notification when a new chat is assigned to you.

  • All conversations: If you choose this option, you will get sound notifications when there is an update on the chats that are assigned to you or any other agent.

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